Safe access to Internet Banka
As of April 1st, login via SMS will no longer be available
Keep your login information safe with Smart Banka

Attackers only need thirty seconds
Recently, there has been an increase of online investment frauds via remote access. The perpetrators usually contact their victim with an inticing offer on their investments, then invite their victim to download a remote access software (most commonly Anydesk or TeamViewer) into their smartphone, under the guise of guiding the victim through the investment process.
The main risk of logging in to your internet banking from a smartphone lies in the fact that a hacker only needs access to one device to retrieve the login ID, password, and confirmation SMS of the victim. Once they gain access to this information, all they need is 30 seconds to transfer all the money from the victim’s account to theirs. Therefore, MONETA has decided to disable login to Internet Banking via SMS code.

We are changing the way you log in and confirm payments in Internet Banka
With hacker attacks on the rise, MONETA is dedicated to continuous improvement of its security systems and protocols. As of April 1st 2023, you will be able to log in to Internet Banka as well as confirm transactions using only the Smart Banka app.
The Smart Banka app is protected by your PIN, or through biometric login using your fingerprint or facial recognition. It can also detect malware on the device. Furthermore, when you call our Helpline, the representative can easily verify your identity via the Smart Banka application
Login via SMS poses a security risk as hackers can use this information to gain access to your login information. Smart Banka provides the utmost level of security to your account and your finances.
How to activate the Smart Banka app
Download
the Smart Banka app
Open the app, and then under ‘I am a client’ select ’login via QR code’
Download from App Store or Google Play

Log into Internet Banka
and activate Smart Banka
Log into Internet Banka and click on ‘Activate Smart Banka’. Scan the QR code using the Smart Banka app on your smartphone
Securely pair
your Smart Banka
Create a PIN, and increase the level of protection by enabling fingerprint or facial recognition. Then input the Mobile Key you recieve by SMS into your Internet Banka, confirming the pairing of Smart Banka
FAQs about login via mobile app
How does login via the Smart Banka app protect me? It is also via my smartphone.
The biggest difference is that the Smart Banka app can hide itself from malware (antimalware and antivirus) through which the hackers can gain access to your data. The Smart Banka app contains integrated protection which prevents hackers from remotely confirming operations for the client. Push notifications, unlike SMS, cannot be forwarded to third parties.
The way the attacks are coordinated is that the victim enters the mobile key on a fake website from which the hackers can easily view it and use it for themselves. Not having a smartphone (i.e. having cellphone “with buttons”) does not increase your protection.
By allowing login solely through the Smart Banka app, we prevent the SMS mobile keys on your device from being shared with hackers without your knowledge. This further increases the overall security of using Internet Banka.
You can find complete information about Smart Banka and its security on our website.
I don’t have a smartphone. How can I access Internet Banka?
The security of your finances is our top priority. To keep our security at the best level it can be, this was an inevitable step we had to take. Smat Banka offers safer banking as well as many other benefits.
While we are aware that even though nowadays the cheapest smartphones are cheaper than most “dumb phones”, purchasing a smartphone can be out-of-budget expense for some clients. With attacks on the rise, investing in a smartphone is an investment into greater security, which is much less expensive than losing your savings to fraud. The attacks continue to be more and more sophisticated and that is why we need to take any precautions we can in order to better protect your finances.
I have a smartphone on which Smart Banka is not available in the AppGallery
MONETA deems allowing the Smart Banka app to be available in AppGallery too big of a security risk which MONETA is not willing to take. As a bank, MONETA’s number one priority is to protect the finances of its clients. MONETA recommends that you purchase a device which supports GooglePlay/AppStore where the Smart Banka app is available.
I don’t use Internet Banka often, this is an inconvenience
Why do you log into Internet Banka? If it is for making regular payments, then maybe setting up a standing order might be a solution. You can check that the payments are going through via the Smart Banka app. And if you need to make any changes, it only takes a couple of seconds in the Smart Banka app.
You can find more information about the Smart Banka app and its features on our website.
Why does login via SMS code pose a security risk?
With an increase of online investment frauds, there is a high probability of your device being targeted. These SMS can be used and sent to a third party without your knowledge.
Therefore, by the end of the year, we will disable using the mobile key to login to your Internet Banka as well for transaction confirmations and changes in settings. From then on, the only way to confirm login, transactions, and changes will be via the Smart Banka app. This is to prevent mobile keys received through SMS being misused or shared with hackers (without your knowledge) in the case of your device being targeted. Logging in via the Smart Banka app therefore increases the overall security of using Internet Banka.
This does not mean that using your Internet Banka now is unsafe or not secure. This is a precautionary measure which MONETA has adopted as a reaction to the increased number of attacks. Using SMS mobile key makes your device more vulnerable to attacks as opposed to using a push notification in the Smart Banka app, as push notifications cannot be forwarded and need to be confirmed on the device.
I am visually impaired or blind and I am unable to use Smart Banka. What should I do?
The Smart Banka app is accessible for the visually impaired. If you have any issues or problems using it, please contact our Helpline at 224 444 666 every day from 8 am to 4:30 pm. Our specialists will be happy to assist you.
What if the Smart Banka app is down? How will I be able to access my account and finances?
Due to their interconnection, both Internet Banka and the Smart Banka app are unavailable during updates or improvements. We try to schedule these planned updates during the night hours when the user traffic is minimal, and we always inform our clients about any upcoming outages. In the event of an unexpected outage, we deal with the situation with the highest priority in the effort to minimize the impact on our clients.
What if I lose my smartphone or the Smart Banka app is unpaired?
You can pair a new device using your ID documents right in the Smart Banka app in the ‘Alternative forms of Login’ section.
If you need help or any questions, our Helpline is available at 224 443 636 every day from 7 am to 9 pm, in English from 8 am to 4:30 pm.
What makes login via the Smart Banka app more secure?
The Smart Banka app offers a faster and more secure way of logging in using biometrics (depending on the device, fingerprint or facial recognition). It communicates via push notifications, and it is encrypted, which is why you can use it on public or on unsecured Wi-Fi (e.g., in a coffee shop). The Smart Banka app can also detect malware and fraudulent apps on your device, which pose a great security risk.
You can find detailed information about the security of the Smart Banka app on our website. The Smart Banka app contains the most features out of any other banking app on the market – over 200 functions and 20 products. To arrange or close products, you no longer need to visit our branch. We believe that banking should be accessible to everyone, which is why our app is developed for the visually impaired or blind.
Downloading and using the app is easy and free. All you need is a smartphone with Android (version 5.0 or later) or iOS (version 13.0 or later). You can download it into your device from Google Play or the App Store.