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Login to Internet Banka

We strongly recommend that you do not use SMS to log in to Internet Banka, but use the mobile application

For maximum protection against phishing attacks, log in to Internet Banka and confirm transactions using the Smart Banka mobile app. If a third party obtains your login details through the use of SMS, you are at increased risk of a cyber attack.

How to easily activate Smart Bank and pair it

  1. Download the Smart Banka app Open the app and under "You are our client" select the QR code login. If you don't have the app, you can download it from the App Store or Google Play.
  2. Log in to Internet Bank and activate Smart Bank Log in to Internet Bank and continue by clicking on "Settings - Smart Bank". Select "Add Device" and open the Smart Bank app.
  3. Secure and pair Smart Bank In Smart Bank, select scan QR and scan the QR code displayed in Internet Bank. Create a PIN and you can also set up facial scan or fingerprint security. Enter the mobile key from the SMS into Internet Bank and confirm pairing with Smart Bank.

If you still have problems activating or confirming payments with Smart Bank, call us at 224 443 636 (Mon-Fri 8:00-20:00, Sat 8:00-16:30), we will be happy to help you.

A secure way to log in and confirm payments in Internet Bank

Internet fraud is becoming more and more common, with 95% of fraud cases involving clients losing money because of SMS. Therefore, we strongly recommend that you log in to Internet Bank using the Smart Banka mobile app and confirm transactions in the same way.

You will receive a notification on your mobile phone to Smart Banka, which you confirm after unlocking the app and you are done. The app is secured by PIN or fingerprint and facial scan. This provides the highest possible security for your account and is the best thing you can do for your money. Because logging in via SMS is a security risk that attackers can use to gain control of your login details.

Don't know your login ID or password?

To forget is human. You can find or recover your login details easily and by yourself.

Don't know your ID?

You can find it in the current account agreement or in the email we sent you when you opened your account.

Don't remember your password?

You can reset your Internet Bank password using Smart Bank. If you don't have one, we can help you at Customer Service.

We can help you

Still not sure how to log in? Our colleagues at the branch will be happy to provide you with your ID and we can help you with everything else over the phone.

FAQs about login via mobile app

Why does login via SMS code pose a security risk?

Why does login via SMS code pose a security risk?

With an increase of online investment frauds, there is a high probability of your device being targeted. These SMS can be used and sent to a third party without your knowledge.

Therefore, by the end of the year, we will disable using the mobile key to login to your Internet Banka as well for transaction confirmations and changes in settings. From then on, the only way to confirm login, transactions, and changes will be via the Smart Banka app. This is to prevent mobile keys received through SMS being misused or shared with hackers (without your knowledge) in the case of your device being targeted. Logging in via the Smart Banka app therefore increases the overall security of using Internet Banka.

This does not mean that using your Internet Banka now is unsafe or not secure. This is a precautionary measure which MONETA has adopted as a reaction to the increased number of attacks. Using SMS mobile key makes your device more vulnerable to attacks as opposed to using a push notification in the Smart Banka app, as push notifications cannot be forwarded and need to be confirmed on the device.

What if the Smart Banka app is down? How will I be able to access my account and finances?

What if the Smart Banka app is down? How will I be able to access my account and finances?

Due to their interconnection, both Internet Banka and the Smart Banka app are unavailable during updates or improvements. We try to schedule these planned updates during the night hours when the user traffic is minimal, and we always inform our clients about any upcoming outages. In the event of an unexpected outage, we deal with the situation with the highest priority in the effort to minimize the impact on our clients.

What if I lose my smartphone or the Smart Banka app is unpaired?

What if I lose my smartphone or the Smart Banka app is unpaired?

You can pair a new device using your ID documents right in the Smart Banka app in the ‘Alternative forms of Login’ section.

If you need help or any questions, our Helpline is available at 224 443 636 every day from 7 am to 9 pm, in English from 8 am to 4:30 pm.

What makes login via the Smart Banka app more secure?

What makes login via the Smart Banka app more secure?

The Smart Banka app offers a faster and more secure way of logging in using biometrics (depending on the device, fingerprint or facial recognition). It communicates via push notifications, and it is encrypted, which is why you can use it on public or on unsecured Wi-Fi (e.g., in a coffee shop). The Smart Banka app can also detect malware and fraudulent apps on your device, which pose a great security risk.

You can find detailed information about the security of the Smart Banka app on our website. The Smart Banka app contains the most features out of any other banking app on the market – over 200 functions and 20 products. To arrange or close products, you no longer need to visit our branch. We believe that banking should be accessible to everyone, which is why our app is developed for the visually impaired or blind.

Downloading and using the app is easy and free. All you need is a smartphone with Android (version 5.0 or later) or iOS (version 13.0 or later). You can download it into your device from Google Play or the App Store.

I don’t use Internet Banka often, this is an inconvenience

I don’t use Internet Banka often, this is an inconvenience

Why do you log into Internet Banka? If it is for making regular payments, then maybe setting up a standing order might be a solution. You can check that the payments are going through via the Smart Banka app. And if you need to make any changes, it only takes a couple of seconds in the Smart Banka app.

You can find more information about the Smart Banka app and its features on our website.

I am visually impaired or blind and I am unable to use Smart Banka. What should I do?

I am visually impaired or blind and I am unable to use Smart Banka. What should I do?

The Smart Banka app is accessible for the visually impaired. If you have any issues or problems using it, please contact our Helpline at 224 444 666 every day from 8 am to 4:30 pm. Our specialists will be happy to assist you.

How does login via Smart Banka app protect me? It is also via my smartphone

How does login via the Smart Banka app protect me? It is also via my smartphone.

The biggest difference is that the Smart Banka app can hide itself from malware (antimalware and antivirus) through which the hackers can gain access to your data. The Smart Banka app contains integrated protection which prevents hackers from remotely confirming operations for the client. Push notifications, unlike SMS, cannot be forwarded to third parties.

The way the attacks are coordinated is that the victim enters the mobile key on a fake website from which the hackers can easily view it and use it for themselves. Not having a smartphone (i.e. having cellphone “with buttons”) does not increase your protection.

By allowing login solely through the Smart Banka app, we prevent the SMS mobile keys on your device from being shared with hackers without your knowledge. This further increases the overall security of using Internet Banka.

You can find complete information about Smart Banka and its security on our website.

I have a smartphone on which Smart Banka is not available in the AppGallery

I have a smartphone on which Smart Banka is not available in the AppGallery

MONETA deems allowing the Smart Banka app to be available in AppGallery too big of a security risk which MONETA is not willing to take. As a bank, MONETA’s number one priority is to protect the finances of its clients. MONETA recommends that you purchase a device which supports GooglePlay/AppStore where the Smart Banka app is available.

I don’t have a smartphone. How can I access Internet Banka?

I don’t have a smartphone. How can I access Internet Banka?

The security of your finances is our top priority. To keep our security at the best level it can be, this was an inevitable step we had to take. Smat Banka offers safer banking as well as many other benefits.

While we are aware that even though nowadays the cheapest smartphones are cheaper than most “dumb phones”, purchasing a smartphone can be out-of-budget expense for some clients. With attacks on the rise, investing in a smartphone is an investment into greater security, which is much less expensive than losing your savings to fraud. The attacks continue to be more and more sophisticated and that is why we need to take any precautions we can in order to better protect your finances.

The attackers only need 30 seconds

Internet fraud is becoming more and more common, with 95% of fraud cases involving clients losing money because of SMS. Therefore, we strongly recommend that you log in to Internet Bank using the Smart Banka mobile app and confirm transactions in the same way.

You will receive a notification on your mobile phone to Smart Bank, which you confirm after unlocking the app and you are done. The app is secured by PIN or fingerprint and facial scan. This provides the highest possible security for your account and is the best thing you can do for your money. Because logging in via SMS is a security risk that attackers can use to gain control of your login details.

One app,
the whole bank

With our mobile app, you have the whole bank in your pocket. Smart Banka includes over 200 functions and 41 products, and you'll find all the best deals. That's why it's the most awarded banking app on the market.
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Smart Banka is the most appreciated app by clients and professionals and is available an all iOS or Android devices.

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