Client's Ombudsman

Handling complaints of our Customers who are not satisfied with the standard resolution of their claim or complaint and are considering further appeals

Thomas Dodd – Client's Ombudsman of the MONETA Group

Thomas Dodd

Thomas Dodd holds an Economics degree from Manchester Metropolitan University and an MBA with Distinction from Warwick Business School in the UK. He has extensive experience in international banking, regulation and compliance. He has worked for MONETA Group since 2007, first as Chief Auditor and in February 2015, he was appointed Chief Compliance Officer responsible for ensuring that members of the MONETA Group operate in line with regulatory requirements and ethical standards. Since November 2019, he has been serving as Client's Ombudsman of the MONETA Group. In addition to English, Mr. Dodd also speaks fluent Czech.

How we deal with your submissions?

Client's Ombudsman and his team primarily deal with complaints that have already gone through a standard claim or complaint process. Further, its scope includes some other specific cases, such as complaints escalated to regulators and complaints, the subject of which is a substantial amount of money.

  • Works closely with other departments across MONETA, has access to all needed information and decides independently
  • In addition to an appropriate solution to the situation, the Ombudsman always seeks for the root cause of problematic situations and proposes corrective measures
  • We will notify you within 30 days at the latest of the outcome of your submission. In more complex cases, we will inform you regarding the next steps within 30 days

Please be informed that if the Ombudsman receives a complaint that has not yet been dealt with as a claim or complaint, or does not belong to a specific group of standard cases, he will hand over the case to the relevant department for investigation, and you will be informed of the progress by the concerned department.

How to contact the Client's Ombudsman

Through online form below, or in writing to the following addresses of MONETA companies:

  • MONETA Money Bank, a.s., Client's Ombudsman, Vyskočilova 1442/1b, 140 28 Praha 4 – Michle
  • MONETA Auto, s.r.o., Client's Ombudsman, Vyskočilova 1442/1b, 140 28 Praha 4 – Michle
  • MONETA Leasing, s.r.o., Client's Ombudsman, Vyskočilova 1442/1b, 140 28 Praha 4 – Michle